As a Practice Leader you want and need consistent and sustainable performance from your practitioners. And while you can’t control everything, you possibly have more influence than you realise on the development and performance of your Practitioner group.
The Designing Practice Performance program helps practice leaders identify the day to day opportunities to better develop their practitioners. This program also digs into how you can become a more progressive and dynamic leader of your people.
Leadership in a musculoskeletal practice setting is unique. General leadership and culture theory can be helpful, but this program takes the critical next step of applying this theory to the day to day realities and constraints of clinical workflow.
A timely and progressive look at musculoskeletal leadership for forward thinking leaders only!
Run out of
It can be run onsite in their practice or online via Zoom if this is geographically impractical.
Setting the Scene / Identifying the Villain / Defining the Problem as it pertains to Leadership of Practices.
Create or widen the Gap I can insert my solution in:
Practitioner Squeeze and its 3 Sources – patient, leaders, industry: implications for practice leaders, not practitioners!!
An open and honest conversation that would not be productive with their practitioners – this is strategic and behind the curtain!
Schematic is Core of Authentic and Important with People orientated around it.
Feeling confused and isolated is a rich and common source of Practitioner Squeeze.
All practice leaders want their practitioner and administration team to “get on”. It just makes life easier! This is a social connection – which is certainly better to have than not!
But the kind of connection we are talking about here is driven from the core of the practice, a connection that creates a culture that is great to be part of and hard to compete with.
We focus on 2 key elements that people within a practice can connect or orientate around.
connected groups orientate around things they perceive to be true or genuine.
the core of a practice can be “true” but that won’t be enough to connect people if they don’t care about that truth. Orientating around what your people already believe is important can be powerful.
We use a reliable and easy to understand scientific model to whittle away complexity, offering clarity and a sense of belonging to practitioners, while revealing many more opportunities for them to connect with their workmates – which can only be a good thing for your practice culture!
Webinar and digital materials……ABOUT THE CHALLENGE OF “WINNING” WHEN THE GAME IS SET UP AROUND “FIXING” PAIN OR FUNCTIONAL CAPACITY…………and the impact that this difficulty “winning” – as it is currently defined – has on the culture, energy and momentum of practitioners, and therefore the practice…OPEN THE GAP PRIOR TO SESSION…so can put a solution in gap!
The benefits of the “chemistry of winning”, or even the chemistry of completing something, are well known.
As a practice leader, one such benefit can be to create a dynamic, energised and forward leaning culture within their practitioner group.
However, in the unique context of the musculoskeletal industry there are many instances where practitioners are backed into, or back themselves into, a corner with patients where they are likely to lose or come out with no result or progress.
In the Positioning Practitioners to Win module, we identify the key reasons why practitioners so often are set up to lose and how you can stop that happening.
We then will go through strategies to help practitioners break down a clinical problem into more manageable “battles” rather than always trying to win the, often unwinnable, “war” on pain.
Practitioners that don’t regularly win or get a sense of completion become flat and tired. Which can in turn negatively impact the culture and vibe of your practice. This module is designed to help you as a leader focus on how to position your practitioners to win more, allowing the energy and chemicals that come with this to organically drive the culture of your group!
A week out – prerecorded webinar on why Energy needs to be strategically managed by Mskel Practice Leaders. Talk about the fatigue and drained energy of Practitioner Squeeze and impact on behaviour and practice culture.
Maybe put an energy audit in to guide their attention to where their energy is draining – through the lens of symptoms of low energy - might stimulate some thought about what they might do as a leader for their practitioners’ energy.
Leadership theory across all industries is evolving. It was once thought that clearly telling people what you wanted them to do was the key to sustainable compliance and performance. Then aligning the behaviour you wanted with Values of the organisation was thought to be more effective than simply telling people what to do.
As a leader, managing the energy of your practitioners and administrative staff might be the most effective way of influencing behaviour and performance, as it speaks to the reality that people tend to behave in a way that reflects how they feel.
A focused, optimistic and motivated team will behave and perform differently to a drained and fatigued team. Simple. The only problem being that humans are very complex!
In this Practitioner Energy Management session we give you an Energy Audit to identify your own energy leaks and energy opportunities as a Leader. We will use insight and experience in the musculoskeletal leadership space to create strategies to manage your unique energy leaks and build on your energy opportunities.A focused, optimistic and motivated team will behave and perform differently to a drained and fatigued team. Simple. The only problem being that humans are very complex!
You can’t expect your team to be energised if you, as their leader, are not!
You will then receive an Energy Audit tool you can use with your practitioners and administrative staff in order to better understand the energy profiles of your people…what drains them? What fills their bucket? And what can you do as their leader to help them stay energised more often and for longer?
A successful musculoskeletal practice delivers a high level of personalised service. This takes a lot of energy from you as a leader and from the people that work in your practice.
Progressive Leaders know that how energised and motivated their people are at work will more accurately predict their behaviour than telling them what to do, making up more rules or putting the practice Values on the team room wall.
Pre Work – might be reflecting through a prerecorded webinar on what they currently measure to define the performance they want. I could also include a case study on the Status Quo of Measuring – patient numbers and retention. Lines up with $$ - very Quantitative. What unintended consequences can this create….
Leaders in healthcare tend to now have a more detailed metrics dashboard to help them evaluate how their people and their practice are performing. You can’t manage what you can’t measure!
These metrics have been largely borrowed from the broader business world and are largely quantitative and connected to the overarching financial incentives at play in the practice.
They are designed to reinforce the behaviours that are perceived to bring in more business and revenue.
But over time, are these metrics creating unintended consequences in your people and the culture of your practice? Are they disincentivising some more ‘qualitative’ behaviours might be important in the fabric and culture of your practice?
Do metrics around financial incentives such as patient numbers and patient retention really tell you much about the delivering of Value to patients that ultimately drives sustainable practice performance?
In this session we review and explore the unintended consequences of “status quo” metrics and look at the symptoms of these consequences that can lead to practitioner disengagement, practitioner retention issues and can, over time, even lead to burnout.
We then move beyond using data as a tool to manage your practitioners, and start using data as a strategic means to reward the behaviours that align with what you stand for as a practice, work that is engaging for your practitioners and in the process, create the sustainably high performing practice you want to lead.
Pre Work……..On a short video ask them to write and submit a reflective piece on a Leader you have played for.
Though this is a sporting term, this can be applied to any person who has been a leader to you in any context…...teacher, coach, boss, mentor, parent etc
The term “play for” refers to their ability to positively influence you. They had your attention, respect, trust, you probably liked them, they engaged you and you were fully invested in whatever you were doing with them.
Please include any insights about what made this person special, why they were able to get the best out of you and if possible, any specific ways that demonstrate how they went about this.
This workshop intends to help you become that leader to others…..but lets start with a lived experience you have had with a leader to get us in the right headspace to explore how you can be a leader your people want to play for!
There are many ways and reasons some leaders are great.
One common thread of all great leaders is they have the Trust of the people they lead.
However, the opportunities to build Trust when leading a musculoskeletal private practice can be context dependant and specific to our small corner of the world.
In this session we go beyond teaching principles and theory around Trust that could be applied to any industry or leadership setting. We instead deep dive into the work we do, the patients we serve and the people that tend to work in our practices.
We will share the opportunities within our specific context to build and earn the trust that fuels great leadership.
After this session you will:
As a Leader, having authentic and earnt Trust between both you and your team, and within your team is a serious competitive advantage……not to mention making your practice a great place to work and be!
(No Pre Work)
The world is changing…….fast. And so is the musculoskeletal therapy industry!
For Practice Leaders this change could be a negative or a positive for their business depending on how they respond – if they do at all!
The Predicting the Future session, that rounds out this program, works from the following equation:
Which says that without a good handle on reality, the complexity that is inherent when working with Pain and mskel Function will create chaos……and chaos makes accurately predicting the future very difficult.
What Trends are strong in our industry right now? Clinical Trends? Practitioner Trends? Patient behaviour Trends?
Once we have some solid footing through understanding “reality” we can focus on how we can keep ourselves and our practice in front of the game:
We then revisit these 3 areas of Trends through the lens of opportunity…..
How can your practice build on the Clinical Trends already in motion?
How can your practice leverage on our industry reality and the practitioner reality within it?
How can your practice keep delivering healthcare in alignment with trends and reality of the public?
The world, including our marketplace, is dynamic and ever changing. As a leader, keeping your head down and waiting for things to change back can be less safe than it seems.
With this in mind, we intentionally round out this Practice Leaders program by allowing forward leaning leaders to use the reality of the present to shape a future that favours them, their people and their practice.
Competitive advantage and positive differentiation await for leaders who can do this well!